Terms and Conditions

Welcome to Roadscue. These Terms and Conditions govern your use of the Roadscue website, mobile applications, and platform (collectively, the "Services"). The Services are operated by PromptSource LLC, doing business as Roadscue ("Roadscue," "we," "us," or "our"), a limited liability company organized under the laws of the State of Minnesota. By accessing or using Roadscue, you agree to be bound by these Terms. If you do not agree, please do not use the platform.

Platform Overview

Roadscue is a digital platform that connects drivers and vehicle owners with independent third-party service providers offering roadside assistance and mobile car maintenance services. Roadscue does not directly provide mechanical or roadside services.

Eligibility

You must be at least 18 years old to use Roadscue. By using the platform, you confirm that you meet this requirement and have the legal capacity to enter into these terms.

Services for Customers

Customers may request services including:

• Tire change
• Battery jumpstart or replacement
• Lockout assistance
• Mobile oil change
• Mobile car wash
• Brake service
• Other roadside or mobile vehicle services

All services are performed by independent service providers. Roadscue does not guarantee service availability, response times, pricing accuracy, or service outcomes.

Service Providers

Service providers using Roadscue operate as independent contractors and not as employees, partners, or agents of Roadscue. Service providers are solely responsible for:

• Quality and completion of services
• Required licenses, permits, and insurance
• Compliance with local laws and regulations
• Communication and conduct with customers

Roadscue reserves the right to approve, suspend, or remove service providers at its discretion. Service providers (Roadscuers, including RAP, MAT, and SAT roles) are also bound by the Roadscuer Independent Contractor Agreement, which must be accepted at signup and governs their relationship with Roadscue.

Payments and Pricing

Service pricing may be displayed on the platform or agreed upon directly between customers and service providers. Payments are processed through our third-party payment processor (Stripe). Roadscue may facilitate payments but is not responsible for disputes related to pricing, refunds, or charges unless explicitly stated.

User Accounts

Users are responsible for maintaining the confidentiality of their account credentials. Any activity conducted through a user account is the responsibility of the account holder. Roadscue is not liable for unauthorized access resulting from user negligence.

Cancellations and No-Shows

Cancellations, delays, or no-shows may be subject to individual service provider policies. Roadscue is not responsible for losses or damages resulting from cancellations or service delays.

Limitation of Liability

To the fullest extent permitted by law, Roadscue is not liable for:

• Vehicle damage or mechanical failure
• Personal injury or property damage
• Service delays or dissatisfaction
• Actions or omissions of service providers

Use of the platform is at the user's own risk.

Intellectual Property

All content, branding, logos, and materials available on Roadscue are the property of Roadscue or its licensors. Unauthorized copying, reproduction, or distribution is prohibited.

Prohibited Use

Users agree not to:

• Use the platform for unlawful purposes
• Provide false or misleading information
• Harass, abuse, or harm other users
• Attempt to interfere with platform security or functionality

Violations may result in suspension or termination of access.

Communications and SMS (10DLC)

By using the Services, you consent to receive transactional SMS, email, push notifications, and phone calls related to your requests and account (e.g., dispatch updates, ETA, payment receipts, verification codes). Roadscue's SMS program is delivered through our messaging platform provider, Telnyx. Message frequency varies based on your activity. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. No mobile information, phone numbers, or SMS opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

Third-Party Services

The Services rely on third-party tools, including Google Maps, Stripe, and Telnyx. Your use of those features is also subject to the third party's terms and privacy practices. Roadscue is not responsible for third-party services.

Privacy

Use of Roadscue is also governed by the Privacy Policy, which explains how personal information is collected, used, and protected.

Modifications

Roadscue may update these Terms and Conditions at any time. Continued use of the platform after changes are made indicates acceptance of the updated terms.

Termination

Roadscue may suspend or terminate access to the platform at any time if these terms are violated or if continued use poses a risk to the platform or its users.

Governing Law

These Terms and Conditions are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles. The exclusive jurisdiction and venue for any dispute will be the state or federal courts located in Minnesota, and you consent to personal jurisdiction there.

Contact

PromptSource LLC (DBA Roadscue)
Minnesota, USA
Email: support@roadscue.com
Phone: (866) 824-7172