Question 1

How do I request roadside help?

Accepted Answer

Open the Roadscue app and tap Request help on the home screen.
1. Pick the service you need (flat tire, dead battery, lockout, fuel, tow, accident, other).
2. Confirm your location — Roadscue uses your current GPS by default.
3. Pick the vehicle that needs help (or add a new one).
4. Add any notes for the Roadscuer (e.g. "left front tire", "in parking garage level 2").
5. Tap Send request.

You'll see live updates as a Roadscuer accepts and heads your way.

Question 2

What if it's an emergency?

Accepted Answer

If you are in a life-threatening emergency, call 911 first. Roadscue is for non-emergency roadside help (flats, batteries, lockouts, tows, etc.). Once you're safe, request help in the app and we'll get a Roadscuer to you.

Question 3

How do I track the Roadscuer on the way?

Accepted Answer

Once your request is accepted you'll get a tracking screen with:
- The Roadscuer's name, photo, and vehicle.
- A live map showing their location.
- An estimated arrival time (ETA) that updates as they drive.
- A button to chat or call them directly.

Question 4

How does payment work?

Accepted Answer

Roadscue uses Stripe for secure checkout. Card details are entered at booking and handled by Stripe — never stored on your Roadscue profile.

- Stripe places a temporary authorization hold on your card for the quoted amount.
- The card is charged once the Roadscuer completes the service and submits the worksheet. If the final price is lower, you're only charged the actual amount.
- Receipts and invoices appear under Activity.
- Tipping is optional — add it after the job from the rate-and-tip screen.

Question 5

What service channels does Roadscue offer?

Accepted Answer

Three channels:
- Roadscue Roadside™ — 24/7 emergency roadside (tire, battery, lockout, fuel, tow).
- Roadscue At-Home™ — mobile mechanic at your driveway for scheduled work.
- Roadscue On-site™ — pop-up auto care at apartments, employers, grocery stores, and community events.

Question 6

Can I cancel or change a request?

Accepted Answer

Open the active request and tap Cancel request. If a Roadscuer has already started toward you, a small cancellation fee may apply — the app will tell you before you confirm.

Question 7

How do I tip or rate the Roadscuer?

Accepted Answer

After service ends you'll see a Rate & tip card. Tap a star rating, optionally add a tip, and submit. You can also tip later from the receipt in Activity.

Question 8

How do referrals and rewards work?

Accepted Answer

Open Refer & earn from your account. Share your unique link or code. When a friend signs up and completes their first rescue, you both earn a reward.

Question 9

What is the Roadscuer app?

Accepted Answer

Roadscuer is the field app for service pros — tow operators, mechanics, and mobile mechanics — to receive nearby roadside requests, navigate to the customer, update job status, and get paid.

Question 10

Where do I find available jobs?

Accepted Answer

On the bottom navigation, the Opportunity tab shows open jobs. Tap a job to view details and either Claim or Decline. Active jobs show under your Active view.

Question 11

How do I update job status?

Accepted Answer

On the active job card:
1. Start job — when you're heading to the customer.
2. Arrived — when you reach the location.
3. Complete — when service is done. You'll fill in a short worksheet.

Status updates are sent to the customer in real time.

Question 12

How do I get paid?

Accepted Answer

Payouts process after a job is marked completed and paid. Choose:
- Direct deposit via Stripe Connect, or
- Manual (Zelle, Venmo, CashApp, etc.).

Set this up under the Earnings tab.

Question 13

Why don't I see any jobs?

Accepted Answer

Most often, your account is still pending approval. Check Approval status in the menu — it shows what's needed (profile, documents, vehicle, services). Once everything is approved, jobs will appear in your queue.

Question 14

How do I choose which services I offer?

Accepted Answer

Open the menu → Services & supplies. Toggle on each service you can perform (e.g. tire change, jump start, lockout, tow).

Roadscue Help Center